📦About Us  

As part of the Packeta Group, FoxPost is a trusted partner in convenient and innovative parcel delivery — offering fast, easy, and sustainable services. We are one of the fastest-growing players in logistics and technology across Central and Eastern Europe. Our network of pick-up points and smart technologies connects thousands of e-shops and customers worldwide. With millions of parcels delivered each year, we’re transforming how people shop and send goods – simply, reliably, and with a focus on the future.
Join us and help shape the future of delivery – through communication, brand reputation, and strong relationships with the media and public.

👥 Our Team

Customer care is at the heart of what we do. We are the voice of FoxtPost/Packeta – helping, listening, and solving.
Every day, we turn complications into smiles and questions into trust.
We’re looking for someone with a talent for communication, a collaborative spirit, and the drive to make a meaningful impact.

🛠️  What Will You Be Responsible For? 

• Develop and enhance customer service, quality management, and claims handling policies and procedures in collaboration with relevant departments;
• Lead, coordinate, and monitor the performance of customer service, quality, and claims teams;
• Prepare weekly, monthly, and quarterly reports, statements, and analyses;
• Continuously improve processes to boost satisfaction among partners, customers, and recipients;
• Manage compensation cases and contract-related conditions; support decision-making processes;
• Provide statistical and management data reports;
• Analyze system data, report issues, and propose development initiatives;
• Support company leadership with data and analyses for strategic decisions;
• Mentor, motivate, and evaluate team performance; participate in disciplinary and HR processes;
• Actively contribute to the recruitment and onboarding of new team members;
• Maintain effective communication with other departments, group companies, and external authorities;
• Ensure efficient and compliant complaint-handling processes;
• Prepare and support technical and process improvement initiatives.

This role is based in Hungary. We are open to candidates who are already located in Hungary or willing to relocate.

🎯 Who Are We Lokking For? 

• University degree (preferably in economics, commerce, or communications);
• 5–8 years of professional experience in customer service;
• Minimum 3 years of leadership experience;
• Fluent in English, both written and spoken;
• Strong Excel and reporting skills;
• Excellent communication, problem-solving, and decision-making abilities;
• Customer-oriented mindset with a focus on process improvement;
• Strong leadership skills and a motivating personality.

Advantages:

• Experience in small parcel logistics or e-commerce
• Czech or Slovak language skills

🎁 What Can You Look Forward To? 

• Competitive compensation: base salary + performance bonus
• Cafeteria allowance (after probation): HUF 30,000/month (OTP SZÉP Card)
• Company car, mobile phone, laptop, and free parking at our headquarters
• Annual executive health screening
• AYCM membership option
• Employee benefits: discounted parcel shipping and partner discounts

💡Our Values 

Impress the Customer – The customer always comes first.
Get Things Done – We act quickly, efficiently, and with results.
Be Radically Honest – We communicate openly, fairly, and without sugarcoating.