📦About Us  

As part of the Packeta Group, FoxPost is a trusted partner in convenient and innovative parcel delivery — offering fast, easy, and sustainable services. We’re one of the fastest-growing logistics and technology players across Central and Eastern Europe. Our network of pick-up points and smart technologies connects thousands of e-shops and customers worldwide.
If you’re excited about shaping the future of delivery and improving customer experience at scale, we’d love to meet you.

👥 Our Team

Customer care is at the heart of our business. We listen, support, and solve — transforming complications into smiles and questions into trust, every single day.
We’re now looking for a Customer Care Manager who is ready to take the next step in their career and grow into a key leadership role within our Hungarian entity. Someone who brings strong operational experience, customer centric & collaborative mindset, and ambition to build something great.

🛠️  What Will You Be Responsible For? 

You will play a crucial role in strengthening our customer operations while learning and growing into broader leadership responsibilities. Your work will include:

• Supporting the development and improvement of customer service, quality management, and claims-handling processes in collaboration with internal teams.
• Coordinating and guiding the daily work of customer service, quality, and claims teams.
• Preparing weekly, monthly, and quarterly reports, statements, and performance analyses.
• Continuously identifying opportunities to simplify, improve, and optimize customer-facing processes.
• Managing compensation cases and contract-related conditions and supporting decision-making processes.
• Providing statistical insights and management reporting.
• Monitoring system data, identifying issues, and suggesting development improvements.
• Supplying company leadership with data and analyses for strategic topics.
• Coaching, motivating, and evaluating team members; taking part in HR-related discussions when needed.
• Participating in recruitment and onboarding of new colleagues.
• Ensuring effective collaboration with other departments, group companies, and external authorities.
• Maintaining structured and compliant complaint-handling processes.
• Contributing to process and technical improvement initiatives.

This role is based in Hungary. We welcome candidates already in the country or those open to relocation.

🎯 Who Are We Lokking For? 

We’re seeking someone who can grow with us — not necessarily a seasoned department head, but a strong professional ready to step up into a broader leadership scope.

You should have:

• University degree (preferably in economics, commerce, or communications)
• 5 years of experience in customer service or related operations
• At least 1–3 years of experience leading a team (formal or informal leadership)
• Fluent English, Hungarian and Slovak/Czech language (spoken)
• Strong Excel and reporting skills
• Excellent communication, problem-solving, and decision-making abilities
• Customer-oriented mindset and passion for improving processes
• Leadership potential — someone who motivates, guides, and brings structure

Nice to have:

• Experience in small-parcel logistics or e-commerce
• Czech or Slovak language skills

🎁 What Can You Look Forward To? 

• Competitive compensation: base salary + performance bonus
• Cafeteria allowance (after probation): HUF 30,000/month (OTP SZÉP Card)
• Company car, mobile phone, laptop, and free parking at our headquarters
• Annual executive health screening
• AYCM membership option
• Employee benefits: discounted parcel shipping and partner discounts

💡Our Values 

Impress the Customer – The customer always comes first.
Get Things Done – We act quickly, efficiently, and with results.
Be Radically Honest – We communicate openly, fairly, and without sugarcoating.