Documentsfor partners
We have prepared all the documents you could possibly need in one place. It doesn’t matter if you are our pick-up point partner or from an e-shop.
Terms and Conditions
Updated general terms and conditions valid from 22th November 2024
Price Lists and Payments
Full price list with updated range of services valid from 1st of July 2025
Currency exchange conditions for posting packages to abroad
Terms of C.O.D. Payment by Card – for Consignors
Others documents
Ten safe shipments
Guide for printing bills of delivery in the client section
Instructions how to calculate the volumetric (specific) weight of a shipment
Instructions to correctly fill in the items of Customs Declaration.
Instructions to perform all actions related to customs procedures when sending shipments outside the EU.
List of prohibited goods for export abroad
What should a correctly written recipient address contain?
Instruction how to label your shipment correctly
Service descriptions, how is parcel submission carried out and much more information about Packeta's services all in one place
Complaints procedure
Conditions for filing complaints valid from 1.8.2024
Report on the results of the investigation of complaints for the calendar year 2023
Privacy Policy
Privacy policy of Packeta s.r.o.
Cookies and other technology utilized on the website of Packeta Slovakia s. r. o.
E-shop košík
Logos that you use in your online shop cart.
Detailed instructions that will help you to implement Packeta
Accessibility
pursuant to Section 14 of Act No. 424/2023 Coll., on accessibility requirements for certain products and services, as amended by later regulations (“Accessibility Act”)