Documents
for partners
We have prepared all the documents you could possibly need in one place. It doesn’t matter if you are our pick-up point partner or from an e-shop.
Terms and Conditions
Updated general terms and conditions valid from 15th November 2022
Price Lists and Payments
Full price list with updated range of services valid from 20th March 2023
Annex to the General Terms and Conditions for Currency Conversion
Annex to the general conditions for payment by card with an update for the Between Us service
Others documents
Annex to the General Conditions for Labeling Parcels
Ten safe shipments
Instructions for printing delivery notes in the client section
Instructions how to calculate the volumetric (specific) weight of a shipment
Instructions to correctly fill in the items of Customs Declaration.
Instructions to perform all actions related to customs procedures when sending shipments outside the EU.
List of prohibited goods for export abroad
Complaints procedure
Conditions for filing complaints valid from 1.5.2022
Report on the results of the investigation of complaints for the calendar year 2021
Privacy Policy
Privacy policy of Packeta s. r. o.
Consent to the principles of personal data protection of Packeta s.r.o.
Packeta Courier Service Documents
General terms and conditions of Packeta Courier Service valid from 1st September 2021
Conditions for filing complaints valid from 1st October 2021
Damage Protocol valid from 1st October 2021