Documents

for partners

We have prepared all the documents you could possibly need in one place. It doesn’t matter if you are our pick-up point partner or from an e-shop.

Updated general terms and conditions valid from 15th November 2022

Full price list with updated range of services valid from 20th March 2023

Annex to the General Terms and Conditions for Currency Conversion

Annex to the general conditions for payment by card with an update for the Between Us service

Annex to the General Conditions for Labeling Parcels

Ten safe shipments

Instructions for printing delivery notes in the client section

Instructions how to calculate the volumetric (specific) weight of a shipment

Instructions to correctly fill in the items of Customs Declaration.

Instructions to perform all actions related to customs procedures when sending shipments outside the EU.

List of prohibited goods for export abroad

Conditions for filing complaints valid from 1.5.2022

Report on the results of the investigation of complaints for the calendar year 2021

Consent to the principles of personal data protection of Packeta s.r.o.

General terms and conditions of Packeta Courier Service valid from 1st September 2021