for partners

We have prepared all the documents you could possibly need in one place. It doesn’t matter if you are our pick-up point partner or from an e-shop.

Terms and Conditions

General Terms and Conditions

Updated general terms and conditions valid from 15th November 2022

Price Lists and Payments

Price List

Full price list with updated range of services valid from 20th March 2023

Currency conversion

Annex to the General Terms and Conditions for Currency Conversion

Credit Card Payment

Annex to the general conditions for payment by card with an update for the Between Us service

Others documents

Rules for Marking Parcels

Annex to the General Conditions for Labeling Parcels

Ten safe shipments

Ten safe shipments

Instructions for printing delivery notes

Instructions for printing delivery notes in the client section


Instructions how to calculate the volumetric (specific) weight of a shipment

Items of Customs Declaration

Instructions to correctly fill in the items of Customs Declaration.

Conditions for customs clearance

Instructions to perform all actions related to customs procedures when sending shipments outside the EU.

Prohibited goods

List of prohibited goods for export abroad

Complaints procedure

Complaints procedure

Conditions for filing complaints valid from 1.5.2022

Report on the result of complaints for the year 2021

Report on the results of the investigation of complaints for the calendar year 2021

Privacy Policy

Privacy Policy

Privacy policy of Packeta s. r. o.

Consent to the use of cookies

Consent to the principles of personal data protection of Packeta s.r.o.

Packeta Courier Service Documents

General Terms and Conditions

General terms and conditions of Packeta Courier Service valid from 1st September 2021

Complaints Procedure

Conditions for filing complaints valid from 1st October 2021

Damage Protocol

Damage Protocol valid from 1st October 2021

See archive