Returning Goods with

Packeta Is Easy

We have two simple return solutions for you. Packeta is the synonym for simplicity - and that applies to returning goods from your customers too. Not a good fit? Don't like it? Then the customer simply packages the goods and takes them to the Packeta submission point nearby.

Return Parcel

The first option for the customer to return goods to the e-shop is the so-called Return Parcel. How does it work?

The customer packages the returned goods appropriately and adds the return form provided by the e-shop to the parcel.

The customer takes the parcel to any submission point of Packeta.

The customer shall inform the e-shop staff of the unique 8-digit return code (the so-called identifier)

The staff will generate a label based on the code and attach it to the parcel.

Our courier will pick up the parcel at the submission point and take it back to the e-shop.

Price list of Return Parcels

Belgium
Bulgaria
Czech Republic
Estonia
France
Croatia
Italy
Lithuania
Latvia
Hungary
Germany
Netherlands
Poland
Portugal
Austria
Romania
Greece
Slovenia
Slovakia
Spain

Return Parcel Slovakia

Price

from €2,30

Submission at any submission point of Packeta. We will process your parcels as standard and send them back to you. The whole list submission points are always at hand in the mobile application Packeta, or on our website.

The service is free of charge for the customer.
The customer receives a confirmation of parcel submission and a confirmation of receipt of the goods back by the e-shop.
You can adjust the service to suit your e-shop.

The Systems of Sending Labels

With Barcodes to the Customer:

Has your customer contacted you in order to return an item? Enter the item manually into our system and select the "Automatically send the customer a label to the email address provided". The customer will immediately receive an email with a label, which he/she will print out and attach to the parcel.

We will assign you a special URL where the customer who wants to file a complaint for the goods will enter the tracking number of the parcel he/she wants to return. The system will then generate a label with a barcode for the customer. The customer then prints it out and attaches it to the parcel.
Note: It is up to you how you pass on the URL to the customer. You can attach it directly to the order confirmation or invoice.

With this system, a label with a barcode will be generated automatically for every parcel you send. You can then add the labels together with the complaint information directly to the order confirmation or invoice - either electronically (e.g. in a pdf) or physically (e.g. directly on the adhesive sheet).
Note: This system is based on a program API connection and requires closer cooperation with your IT.

Do You Need Help?

If you have any questions or uncertainties about the Return Parcel or Complaints Assistant services, please contact your sales representative or contact the sales department by email.

Sales Department

Reverse Logistics of Parcels

+421 221 201 135

obchod@packeta.sk

Returning Goods with Packeta Is Easy