The first option for the customer to return goods to the e-shop is the so-called Return Parcel. How does it work?
The customer packages the returned goods appropriately and adds the return form provided by the e-shop to the parcel.
The customer takes the parcel to any submission point of Packeta.
The customer shall inform the e-shop staff of the unique 8-digit return code (the so-called identifier)
The staff will generate a label based on the code and attach it to the parcel.
Our courier will pick up the parcel at the submission point and take it back to the e-shop.
Price list of Return Parcels
- Czech Republic
Return Parcel Slovakia
Submission at any submission point of Packeta. We will process your parcels as standard and send them back to you. The whole list submission points are always at hand in the mobile application Packeta, or on our website.
The service is free of charge for the customer.
The customer receives a confirmation of parcel submission and a confirmation of receipt of the goods back by the e-shop.
You can adjust the service to suit your e-shop.
The Systems of Sending Labels
With Barcodes to the Customer:
Do You Need Help?
If you have any questions or uncertainties about the Return Parcel or Complaints Assistant services, please contact your sales representative or contact the sales department by email.