Return Parcel
The first option for the customer to return goods to the e-shop is the so-called Return Parcel. How does it work?
01
The customer packages
the returned goods appropriately
and adds the return form provided
by the e-shop to the parcel.
02
The customer takes the parcel
to any submission point
of Packeta.
03
The customer shall inform
the e-shop staff of the unique
8-digit return code
(the so-called identifier)
04
The staff will generate a label
based on the code
and attach it to the parcel.
05
Our courier will pick up the parcel
at the submission point
and take it back to the e-shop.
Price list of Return Parcels
Belgium
Bulgaria
Czech Republic
Estonia
France
Croatia
Italy
Lithuania
Latvia
Hungary
Germany
Netherlands
Poland
Portugal
Austria
Romania
Greece
Slovenia
Slovakia
Spain
Return Parcel Slovakia
Price
from €2,30
Submission at any submission point of Packeta. We will process your parcels as standard and send them back to you. The whole list submission points are always at hand in the mobile application Packeta, or on our website.
The service is free of charge for the customer.
The customer receives a confirmation of parcel submission and a confirmation of receipt of the goods back by the e-shop.
You can adjust the service to suit your e-shop.
The Systems of Sending Labels
With Barcodes to the Customer:
Do You Need Help?
If you have any questions or uncertainties about the Return Parcel or Complaints Assistant services, please contact your sales representative or contact the sales department by email.