A package is being scanned by a hand-held device over a counter with flowers in the background.

Reverse Logistics

Hassle-free returns for you and your customers

A simple solution for every online shop

Label-free returns

Customers only need a code. Eliminate one of the most common return barriers and reduce the workload for your customer support team.

Thousands of drop-off points

The widest network of pick-up points in the Czech Republic. Your customers will always have a location nearby.

Everything under control

In the Client Section, you have access to an overview of returns and their pairing with the original order number.

Delivery where it suits you

We can deliver returns directly to you via pickup service or to a pick-up point of your choice.

Label-free returns

Customers only need a code. Eliminate one of the most common return barriers and reduce the workload for your customer support team.

Thousands of drop-off points

The widest network of pick-up points in the Czech Republic. Your customers will always have a location nearby.

Everything under control

In the Client Section, you have access to an overview of returns and their pairing with the original order number.

Delivery where it suits you

We can deliver returns directly to you via pickup service or to a pick-up point of your choice.

Where is it being returned from?

Three ways to handle returns

In the Czech Republic, Slovakia, Hungary, and Romania, you can choose from three return solutions. For customers, the process is simple — they just bring the parcel to a drop-off point.

1. API Integration

A fully automated process tailored to your needs. Generate a return code or label via API and send it to the customer. The customer then returns the shipment at a drop-off point.

Works even for parcels that were not originally delivered via Packeta.

We’ll be happy to help you with the IT integration — contact us at integrations@packeta.com.

Open technical documentation
Laptop screen displaying API documentation, with a closer view highlighting PHP code for setting up packet attributes and handling errors.

2. Returns Portal

Activate the portal in just a few minutes via the Client Section — no IT integration required. At the moment, return shipping costs are covered by the e-shop, and the portal currently supports only parcels delivered via Packeta.

Customers can create a return online without filling out forms.

Laptop screen showing a parcel return service by Packeta with a parcel number input field and a "Verify parcel" button.

01

In the Client Section, you can set the return period, return address, and enable notifications.

02

The customer enters the original parcel number in the Returns Portal.

03

We verify that the correct shipment is being returned to the correct online shop.

04

We send the customer a drop-off code and a return label by email — they can choose whichever option suits them best.

05

We accept the parcel at the drop-off point and deliver it to your return address.

Activate in the Client SectionActivation guide

3. Return Code

Generate a universal return code in the Client Section and send it to the customer. The customer brings the parcel to a drop-off point and provides the code to the staff.

Activate in the Client Section
Laptop screen showing a "Create new code for a sender" form with a zoomed-in view of the input field.

Returns from other European countries

Returns from the countries listed below are handled via return addresses.

Return Addresses

Generate a universal return code in the Client Section and provide it to the customer.

The customer writes the return code on the parcel and sends it to the return address. You can find the list of return addresses for each country in the pricing table below. The address must be entered exactly in the specified format and without modifications.

The customer pays for delivery to the return address. You cover the transportation costs from the return address to your online shop.

Activate in the Client Section
Laptop screen displaying the "Return Parcel Codes" interface, featuring options to create a new code and a list of existing codes.

Price list of return parcels

Price list of return parcels

illustration of a red laptop with Packeta logo

Technical Documentation

All documentation for Reverse Logistics — including the Returns Portal, API integration, and Return Code — can be found in one place.

Open documentation