Simple parcel returns
with Packeta

The Packeta Return Portal makes returns easier for both you and your customers. It offers customers a convenient way to return items delivered by Packeta online – without the need to contact the online shop or fill out any forms. For online shops, the setup is simple, fast, and requires no IT integration.

Packeta Return Portal

You can activate the Return Portal within just a few minutes in your Client Section.

Want to learn more?

For online shops, we’ve prepared key information about the portal along with a clear step-by-step guide. It walks you through how the service works and how to set it up correctly.

For customers, we’ve gathered all useful information — including instructions on how to create a return in just a few clicks — right here.

Activate the service, set the return period, check the return delivery address, and enable notifications.

On the portal, the customer enters the number of their original shipment.

The customer verifies the parcel details to ensure they are returning the correct item to the correct online shop.

The customer confirms the return, receives a submission code and a return label by email, and can choose which one to use when dropping off the parcel at a drop-off point.

We collect the parcel at the drop-off point and deliver it back to the online shop.

Price list of Return Parcels

Belgium
Bulgaria
Czech Republic
Estonia
France
Croatia
Italy
Cyprus
Lithuania
Latvia
Hungary
Germany
Netherlands
Poland
Portugal
Austria
Romania
Greece
Slovenia
Slovakia
Spain

Scope of the service: The Packeta Returns Portal is currently intended exclusively for returning parcels delivered via Packeta.
Price and payment for returns: At present, the return is paid for by the online shop, and the price follows the rates specified in the Packeta price list. We are working on adding the option for the customer to pay for the return.
Service activation: The online shop activates the service in the Packeta Client Section. Open the Sender for whom you want to activate the service, click Edit, tick the option to activate the returns portal, set the return period, confirm the terms, and save the changes.
Return delivery address: The online shop can verify the return delivery address in the Client Section under: User information → Billing addresses → Actions (Edit) → in the section Pick-up point for storing returns, where the address can be verified or updated.
Return tracking and overview: Each return is paired with the original parcel number. The online shop has an overview of all returns directly in the Client Section and can track their status from submission to delivery.
End customers will be able to return parcels to online shops through the Packeta Returns Portal starting in the first half of November 2025. The exact launch date will be announced later.

Another way to connect to the reverse logistics service, besides the Returns Portal, is through integration of your online shop via the Packeta API.

The Systems of Sending Labels
With Barcodes to the Customer:

Has your customer contacted you in order to return an item? Enter the item manually into our system and select the "Automatically send the customer a label to the email address provided". The customer will immediately receive an email with a label, which he/she will print out and attach to the parcel.
We will assign you a special URL where the customer who wants to file a complaint for the goods will enter the tracking number of the parcel he/she wants to return. The system will then generate a label with a barcode for the customer. The customer then prints it out and attaches it to the parcel.
Note: It is up to you how you pass on the URL to the customer. You can attach it directly to the order confirmation or invoice.
With this system, a label with a barcode will be generated automatically for every parcel you send. You can then add the labels together with the complaint information directly to the order confirmation or invoice - either electronically (e.g. in a pdf) or physically (e.g. directly on the adhesive sheet).
Note: This system is based on a program API connection and requires closer cooperation with your IT.

Do You Need Help?

If you have any questions or uncertainties about the Return Parcel or Complaints Assistant services, please contact your sales representative or contact the sales department by email.

Sales Department

Reverse Logistics of Parcels

obchod@packeta.sk

+421 221 201 135

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Simple parcel returns with Packeta